Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11889/7913
Title: Primary healthcare reform in the United Nations Relief and Works Agency for Palestine Refugees in the Near East
Authors: Santoro, A. 
Abu-Rmeileh, N. 
Khader, A. 
Seita, A. 
McKee, M. 
Keywords: Health care reform - Palestine;Public health - Social aspects - Palestine;Public health - Economic aspects - Palestine;Medical policy -- Social aspects -- Japan.;Social medicine - Palestine;United Nation Relief and Works Agency for Palestine Refugees in the Near East (UNRWA);Non communicable diseases - Palestine;Medical informatics - Palestine
Issue Date: 2016
Abstract: Palestinian refugees served by the United Nation Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) are experiencing increasing rates of diagnosis of non communicable diseases. In response, in 2011 UNRWA initiated an Agency-wide programme of primary healthcare reform, informed by the Chronic Care Model framework. Health services were reorganized following a family-centred approach, with delivery by multidisciplinary family health teams supported by updated technical advice. An inclusive clinical information system, termed e-Health, was implemented to collect a wide range of health information, with a focus on continuity of treatment. UNRWA was able to bring about these wide-ranging changes within its existing resources, reallocating finances, reforming its payment mechanisms, and modernizing its drug-procurement policies. While specific components of UNRWA’s primary healthcare reform are showing promising results, additional efforts are needed to empower patients further and to strengthen involvement of the community.
URI: http://hdl.handle.net/20.500.11889/7913
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