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Title: Technical support helpdesk performance in the academic environment : a case study at Birzeit University technical support helpdesk
Other Titles: أداء قسم الدعم الفني في البيئة الأكاديمية : قسم الدعم الفني في جامعة بيرزيت كحالة دراسة
Authors: Sharkasi, Nour M.
Keywords: Computer service industry - Palestine - Management;Computer technical support - Palestine - Management;Management information systems - Case studies;Decision support systems;Management information systems - Evaluation
Issue Date: 2009
Publisher: Birzeit University
Appears in Collections:Theses

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