Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11889/1295
Title: | Technical support helpdesk performance in the academic environment : a case study at Birzeit University technical support helpdesk | Other Titles: | أداء قسم الدعم الفني في البيئة الأكاديمية : قسم الدعم الفني في جامعة بيرزيت كحالة دراسة | Authors: | Sharkasi, Nour M. | Keywords: | Computer service industry - Palestine - Management;Computer technical support - Palestine - Management;Management information systems - Case studies;Decision support systems;Management information systems - Evaluation | Issue Date: | 2009 | Publisher: | Birzeit University | URI: | http://hdl.handle.net/20.500.11889/1295 |
Appears in Collections: | Theses |
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thesis_22.pdf | 2.76 MB | Adobe PDF | View/Open |
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